Compare Cloud Contact Pro and Talkdesk - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cloud Contact Pro or Talkdesk?

Talkdesk is more expensive to implement (TCO) than Cloud Contact Pro, and Talkdesk is rated higher (88/100) than Cloud Contact Pro (83/100). Cloud Contact Pro offers users more features (5) than Talkdesk (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

West Unified Communications Vs. Talkdesk

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Who is more expensive? Cloud Contact Pro or Talkdesk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Contact Pro and Talkdesk.

Cloud Contact Pro price starts at $25 per month , On a scale between 1 to 10 Cloud Contact Pro is rated 2, which is much lower than the average cost of Call Center software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Talkdesk is more expensive than Cloud Contact Pro.

Which software includes more/better features?

We've compared Cloud Contact Pro Vs. Talkdesk based on some of the most important and required Call Center features.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

Talkdesk: We are still working to collect the list of features for Talkdesk.

Target customer size

Cloud Contact Pro's typical customers include: Medium and large size businesses, and Talkdesk's target customer size include: SMBs.