Compare Cloud Contact Pro and TouchStar Dialler - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cloud Contact Pro or TouchStar Dialler?

TouchStar Dialler is more expensive to implement (TCO) than Cloud Contact Pro, and Cloud Contact Pro is rated higher (83/100) than TouchStar Dialler (25/100). Cloud Contact Pro offers users more features (5) than TouchStar Dialler (0). There is a clear winner in this case and it is Cloud Contact Pro!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

West Unified Communications Vs. Daviker Group

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant. Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solut...

Who is more expensive? Cloud Contact Pro or TouchStar Dialler?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Contact Pro and TouchStar Dialler.

Cloud Contact Pro price starts at $25 per month , On a scale between 1 to 10 Cloud Contact Pro is rated 2, which is much lower than the average cost of Call Center software. TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cloud Contact Pro is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Cloud Contact Pro cost is around the same cost of TouchStar Dialler.

Which software includes more/better features?

We've compared Cloud Contact Pro Vs. TouchStar Dialler based on some of the most important and required Call Center features.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

TouchStar Dialler: We are still working to collect the list of features for TouchStar Dialler.

Target customer size

Cloud Contact Pro's typical customers include: Medium and large size businesses, and TouchStar Dialler's target customer size include: SMBs.