Compare Cloud Contact Pro and Five9 - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cloud Contact Pro or Five9?

Five9 is more expensive to implement (TCO) than Cloud Contact Pro, and Five9 is rated higher (87/100) than Cloud Contact Pro (83/100). Cloud Contact Pro offers users more features (5) than Five9 (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

West Unified Communications Vs. Coordinated Systems

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...

Who is more expensive? Cloud Contact Pro or Virtual Observer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Contact Pro and Virtual Observer.

Cloud Contact Pro price starts at $25 per month , On a scale between 1 to 10 Cloud Contact Pro is rated 2, which is much lower than the average cost of Call Center software. Virtual Observer price starts at $20,000 per license , When comparing Virtual Observer to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Virtual Observer is more expensive than Cloud Contact Pro.

Which software includes more/better features?

We've compared Cloud Contact Pro Vs. Five9 based on some of the most important and required Call Center features.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

Virtual Observer: We are still working to collect the list of features for Virtual Observer.

Target customer size

Cloud Contact Pro's typical customers include: Medium and large size businesses, and Virtual Observer's target customer size include: SMBs.