Compare Cloud Services and CenterWare Inbound - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cloud Services or CenterWare Inbound?

CenterWare Inbound is more expensive to implement (TCO) than Cloud Services, and CenterWare Inbound is rated higher (91/100) than Cloud Services (60/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NexxPhase Vs. Nuxiba Technologies

NexxPhase: NexxPhase helps companies shatter brick-walled customer channel siloes. The truly open, cloud-based NexxPhase Customer Engagement Platform™ (CEP) powers a SingleView™ of each customer across all interaction channels and is packaged with commercial-grade contact center services in a customer-friendly and customer aligned business model, RaaS. We've...

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Who is more expensive? Cloud Services or CenterWare Inbound?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Services and CenterWare Inbound.

Cloud Services accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cloud Services is rated 2, which is much lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cloud Services is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: CenterWare Inbound is more expensive than Cloud Services.

Which software includes more/better features?

We've compared Cloud Services Vs. CenterWare Inbound based on some of the most important and required Call Center features.

Cloud Services: We are still working to collect the list of features for Cloud Services.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Target customer size

Cloud Services's typical customers include: Small, medium and large size businesses, and CenterWare Inbound's target customer size include: Medium and large size businesses.