Shlomi Lavi /
Dec 29, 2022
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Bottom Line: Which is Better - CloudCall or jive communications?
CloudCall is more expensive to implement (TCO) than jive communications, and jive communications is rated higher (93/100) than CloudCall (81/100). CloudCall offers users more features (5) than jive communications (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Cloudcall Group Vs. JIVE
Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology.
We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...
JIVE: Jive is the pioneer and world’s leading provider of social business solutions. Our products apply powerful technology that helps people connect, communicate and collaborate to get more work done and solve their biggest business challenges.
Who is more expensive? CloudCall or jive communications?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and jive communications.
CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. jive communications price starts at $18.95 per user/month , When comparing jive communications to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CloudCall cost is around the same cost of jive communications.
Which software includes more/better features?
We've compared CloudCall Vs. jive communications based on some of the most important and required Call Center features.
CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.
jive communications: Customer Service, Sales Automation, Social Media.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Jive Software develops solutions which combine social networking and media into an integrated platform in a business environment.