Compare CloudCall and Ooma - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - CloudCall or Ooma?

Ooma is more expensive to implement (TCO) than CloudCall, and Ooma is rated higher (84/100) than CloudCall (81/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudcall Group Vs. Ooma, Inc.

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

Ooma, Inc.: Since the beginning, Ooma has been committed to transforming the landscape of home phone service. We took into account everything that was wrong with home phone service today (too pricey, limited features, inflexible) and made it our mission to reinvent it. At the center of our efforts is the Ooma Telo, a highly sophisticated computer that when con...

Who is more expensive? CloudCall or Ooma?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and Ooma.

CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. Ooma price starts at $9.99 per month , When comparing Ooma to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Ooma is more expensive than CloudCall.

Which software includes more/better features?

We've compared CloudCall Vs. Ooma based on some of the most important and required Call Center features.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

Ooma: Call Center, Contact Management, VoIP, Multiple IVR Scripts, IVR.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The software has specifically been designed for the needs of small and medium sized businesses.