Compare CloudCall and RingCentral Phone - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - CloudCall or RingCentral Phone?

RingCentral Phone is more expensive to implement (TCO) than CloudCall, and RingCentral Phone is rated higher (93/100) than CloudCall (81/100). RingCentral Phone offers users more features (15) than CloudCall (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudcall Group Vs. RingCentral

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Who is more expensive? CloudCall or RingCentral Phone?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and RingCentral Phone.

CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. RingCentral Phone price starts at $19.99 per user/month , When comparing RingCentral Phone to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: RingCentral Phone is more expensive than CloudCall.

Which software includes more/better features?

We've compared CloudCall Vs. RingCentral Phone based on some of the most important and required Call Center features.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

RingCentral Phone: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. RingCentral Professional is specifically designed to help individuals who are always on-the-go.