Compare CloudCall and ShoreTel - Jul 2022
Compare Pricing
Shlomi Lavi / Jul 28, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - CloudCall or ShoreTel?
ShoreTel is more expensive to implement (TCO) than CloudCall, and ShoreTel is rated higher (92/100) than CloudCall (81/100). CloudCall offers users more features (5) than ShoreTel (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Cloudcall Group Vs. ShoreTel, Inc.
Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Who is more expensive? CloudCall or ShoreTel?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and ShoreTel.
CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. ShoreTel price starts at $19.99 per user/month , When comparing ShoreTel to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: ShoreTel is more expensive than CloudCall.
Which software includes more/better features?
We've compared CloudCall Vs. ShoreTel based on some of the most important and required Call Center features.
CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.
ShoreTel: We are still working to collect the list of features for ShoreTel.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. and ShoreTel's target customer size include: Medium and large size businesses.
ShoreTel
starts at $19.99 per user/month
ShoreTel is a growing cloud-based VoIP software, it is designed to support medium and large size business. ShoreTel received a rating of 4.9 from ITQlick team. The software cost is considered average (2.7/5) w...
Compare PricingCompare specifications
CloudCall Specifications
| ITQlick Score: | 81/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> CloudCall review |
| Company: | Cloudcall Group |
| Pricing: | starts at $15 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | CloudCall review, CloudCall pricing, CloudCall alternatives |
ShoreTel Specifications
| ITQlick Score: | 92/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | VoIP -> ShoreTel review |
| Company: | ShoreTel, Inc. |
| Pricing: | starts at $19.99 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | ShoreTel review, ShoreTel pricing, ShoreTel alternatives |
Compare features
CloudCall: 5 Features
ShoreTel: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.