Shlomi Lavi /
Jul 28, 2022
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Bottom Line: Which is Better - CloudCall or Skype for Business?
CloudCall is more expensive to implement (TCO) than Skype for Business, and Skype for Business is rated higher (97/100) than CloudCall (81/100). CloudCall offers users more features (5) than Skype for Business (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Cloudcall Group Vs. Microsoft
Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology.
We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...
Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.
Who is more expensive? CloudCall or Skype for Business (formerly Lync) Software?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and Skype for Business (formerly Lync) Software.
CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. Skype for Business (formerly Lync) Software price starts at $2 per user/month , When comparing Skype for Business (formerly Lync) Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CloudCall cost is around the same cost of Skype for Business (formerly Lync) Software.
Which software includes more/better features?
We've compared CloudCall Vs. Skype for Business based on some of the most important and required Call Center features.
CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.
Skype for Business (formerly Lync) Software: Chat, Conference Calling, VoIP.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. and Skype for Business (formerly Lync) Software's target customer size include: Small, medium and large size businesses.