Compare CloudCall and SwyxWare - Jul 2022

Shlomi LaviShlomi Lavi / Jul 28, 2022

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Bottom Line: Which is Better - CloudCall or SwyxWare?

CloudCall is more expensive to implement (TCO) than SwyxWare, and SwyxWare is rated higher (84/100) than CloudCall (81/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cloudcall Group Vs. Swyx

Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...

Swyx: Swyx develops communication software specifically tailored for small to medium sized companies (SMEs). SwyxWare is installed on a Microsoft ® Windows ® Server and brings together the complete communication needs of a company, in a single user interface. The classic telephone system is now redundant - all required communication functions run over yo...

Who is more expensive? CloudCall or SwyxWare?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and SwyxWare.

CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. SwyxWare price starts at $49 per month , When comparing SwyxWare to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CloudCall cost is around the same cost of SwyxWare.

Which software includes more/better features?

We've compared CloudCall Vs. SwyxWare based on some of the most important and required Call Center features.

CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.

SwyxWare: Call Center, Data integration, Voice & Data Integration, VoIP, IVR.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and SwyxWare's target customer size include: Small, medium and large size businesses.

CloudCall

ITQlick rating
(3.7/5)

starts at $15 per user/month

CloudCall software is a telecommunication solution that helps enhance communication in businesses. The solution has a number of features that include a power dialer tool that improves the calling activities by ...

Categories: Communications, Business Phone Systems, Call Recording, Cloud PBX.

SwyxWare

ITQlick rating
(4/5)

starts at $49 per month

SwyxWare is a cloud-based or on-premise IP Telephony and unified communication solution designed for SMEs. The solution is compatible with Mac, Windows, Mobile, and Skype integrations.

Categories: Communications, Business Phone Systems, Cloud PBX, IVR, PBX Phone Systems.

Compare specifications

Compare features

CloudCall: 5 Features

Chat
Campaign Management
Call Recording
Inbound Call Center
Outbound Call Center

SwyxWare: 5 Features

Call Center
Data integration
Voice & Data Integration
VoIP
IVR
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CloudCall
ITQlick rating
3.7/5
Score
81/100
Pricing
3.2/10
License pricing
$15 per user/month
Functionality
15
Compare
SwyxWare
ITQlick rating
4/5
Score
84/100
Pricing
2.4/10
License pricing
$49 per month
Functionality
15
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.