Shlomi Lavi /
Jul 28, 2022
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Bottom Line: Which is Better - CloudCall or SwyxWare?
CloudCall is more expensive to implement (TCO) than SwyxWare, and SwyxWare is rated higher (84/100) than CloudCall (81/100). Both tools offer the same amount of features.
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Cloudcall Group Vs. Swyx
Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology.
We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...
Swyx: Swyx develops communication software specifically tailored for small to medium sized companies (SMEs). SwyxWare is installed on a Microsoft ® Windows ® Server and brings together the complete communication needs of a company, in a single user interface. The classic telephone system is now redundant - all required communication functions run over yo...
Who is more expensive? CloudCall or SwyxWare?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and SwyxWare.
CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. SwyxWare price starts at $49 per month , When comparing SwyxWare to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CloudCall cost is around the same cost of SwyxWare.
Which software includes more/better features?
We've compared CloudCall Vs. SwyxWare based on some of the most important and required Call Center features.
CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.
SwyxWare: Call Center, Data integration, Voice & Data Integration, VoIP, IVR.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. and SwyxWare's target customer size include: Small, medium and large size businesses.