Compare Cisco Webex Experience Management and Pega CRM - Dec 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Cisco Webex Experience Management or Pega CRM?

Cisco Webex Experience Management is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than Cisco Webex Experience Management (76/100). Pega CRM offers users more features (3) than Cisco Webex Experience Management (0). There is a clear winner in this case and it is Pega CRM!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CloudCherry Analytics Vs. Pegasystems

CloudCherry Analytics: Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight, using the customizable, easy-to-use SaaS-based solution.

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Who is more expensive? Cisco Webex Experience Management or Chordiant?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco Webex Experience Management and Chordiant.

Cisco Webex Experience Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CloudCherry is rated 4, which is lower than the average cost of Customer Service software. Chordiant price starts at $90 per user/month , When comparing Chordiant to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Cisco Webex Experience Management cost is around the same cost of Chordiant.

Which software includes more/better features?

We've compared Cisco Webex Experience Management Vs. Pega CRM based on some of the most important and required Customer Service features.

Cisco Webex Experience Management: We are still working to collect the list of features for Cisco Webex Experience Management.

Chordiant: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Cisco Webex Experience Management's typical customers include: Small, medium and large size businesses, and Chordiant's target customer size include: Start up, Small business, Medium business, Large business.