Cisco Webex Experience Management is a fast growing cloud-based Customer Experience Management software, it is designed to support small, medium and large size business. Cisco Webex Experience Management receiv...
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Cisco Webex Experience Management is more expensive to implement (TCO) than Kayako Fusion, and Kayako Fusion is rated higher (80/100) than Cisco Webex Experience Management (76/100). Kayako Fusion offers users more features (6) than Cisco Webex Experience Management (0). There is a clear winner in this case and it is Kayako Fusion!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CloudCherry Analytics: Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight, using the customizable, easy-to-use SaaS-based solution.
Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco Webex Experience Management and Kayako Fusion.
Cisco Webex Experience Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CloudCherry is rated 4, which is lower than the average cost of Customer Service software. Kayako Fusion price starts at $60 per agent/month , When comparing Kayako Fusion to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Cisco Webex Experience Management is more expensive than Kayako Fusion.
We've compared Cisco Webex Experience Management Vs. Kayako Fusion based on some of the most important and required Customer Service features.
Cisco Webex Experience Management: We are still working to collect the list of features for Cisco Webex Experience Management.
Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support.
Cisco Webex Experience Management's typical customers include: Small, medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.
Cisco Webex Experience Management is a fast growing cloud-based Customer Experience Management software, it is designed to support small, medium and large size business. Cisco Webex Experience Management receiv...
Compare Pricingstarts at $60 per agent/month
Kayako Fusion is a help desk management solution for businesses of all sizes. Its capabilities include request tracking, ticketing management, customization, and others. The software was designed and la...
Compare PricingITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> Cisco Webex Experience Management review |
Company: | CloudCherry Analytics |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Cisco Webex Experience Management review, Cisco Webex Experience Management pricing, Cisco Webex Experience Management alternatives |
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Customer Service -> Kayako Fusion review |
Company: | Kayako |
Pricing: | starts at $60 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Kayako Fusion review, Kayako Fusion pricing, Kayako Fusion alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.