Compare Cisco Webex Experience Management and ADP RUN - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco Webex Experience Management or ADP RUN?

Cisco Webex Experience Management is more expensive to implement (TCO) than ADP RUN, and ADP RUN is rated higher (94/100) than Cisco Webex Experience Management (76/100). ADP RUN offers users more features (5) than Cisco Webex Experience Management (0). There is a clear winner in this case and it is ADP RUN!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CloudCherry Analytics Vs. ADP

CloudCherry Analytics: Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight, using the customizable, easy-to-use SaaS-based solution.

ADP: Automatic Data Processing, Inc. (Nasdaq: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single sou...

Who is more expensive? Cisco Webex Experience Management or RUN Powered by ADP?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco Webex Experience Management and RUN Powered by ADP.

Cisco Webex Experience Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CloudCherry is rated 4, which is lower than the average cost of Customer Service software. RUN Powered by ADP price starts at $59 per employee/month + $4 per employee , When comparing RUN Powered by ADP to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: Cisco Webex Experience Management is more expensive than RUN Powered by ADP.

Which software includes more/better features?

We've compared Cisco Webex Experience Management Vs. ADP RUN based on some of the most important and required Customer Service features.

Cisco Webex Experience Management: We are still working to collect the list of features for Cisco Webex Experience Management.

RUN Powered by ADP: Employee Self-Service, Payroll, Data Analysis Tools, Attendance Management, Check Fraud Monitoring.

Target customer size

Cisco Webex Experience Management's typical customers include: Small, medium and large size businesses, The software is a most viable product for small and medium businesses with backgrounds in a variety of industries.