Cisco Webex Experience Management is a fast growing cloud-based Customer Experience Management software, it is designed to support small, medium and large size business. Cisco Webex Experience Management receiv...
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Cisco Webex Experience Management is more expensive to implement (TCO) than Sales Service Cloud, and Sales Service Cloud is rated higher (83/100) than Cisco Webex Experience Management (76/100). Sales Service Cloud offers users more features (15) than Cisco Webex Experience Management (0). There is a clear winner in this case and it is Sales Service Cloud!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CloudCherry Analytics: Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight, using the customizable, easy-to-use SaaS-based solution.
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco Webex Experience Management and Sales Service Cloud.
Cisco Webex Experience Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CloudCherry is rated 4, which is lower than the average cost of Customer Service software. Sales Service Cloud price starts at $25 per user/month , When comparing Sales Service Cloud to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Cisco Webex Experience Management cost is around the same cost of Sales Service Cloud.
We've compared Cisco Webex Experience Management Vs. Sales Service Cloud based on some of the most important and required Customer Service features.
Cisco Webex Experience Management: We are still working to collect the list of features for Cisco Webex Experience Management.
Sales Service Cloud: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards.
Cisco Webex Experience Management's typical customers include: Small, medium and large size businesses, Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations.
Cisco Webex Experience Management is a fast growing cloud-based Customer Experience Management software, it is designed to support small, medium and large size business. Cisco Webex Experience Management receiv...
Compare Pricingstarts at $25 per user/month
Sales Service Cloud is a customer service software that can help users to manage their customer service from any device, anytime, anywhere. Users can also include the one-touch service directly in their product...
PriceDemoITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> Cisco Webex Experience Management review |
Company: | CloudCherry Analytics |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Cisco Webex Experience Management review, Cisco Webex Experience Management pricing, Cisco Webex Experience Management alternatives |
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> Sales Service Cloud review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Sales Service Cloud review, Sales Service Cloud pricing, Sales Service Cloud alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.