Compare Cisco Webex Experience Management and Zoho Support - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco Webex Experience Management or Zoho Support?

Cisco Webex Experience Management is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than Cisco Webex Experience Management (76/100). Zoho Support offers users more features (24) than Cisco Webex Experience Management (0). There is a clear winner in this case and it is Zoho Support!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CloudCherry Analytics Vs. Zoho

CloudCherry Analytics: Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight, using the customizable, easy-to-use SaaS-based solution.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Cisco Webex Experience Management or Zoho Support?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco Webex Experience Management and Zoho Support.

Cisco Webex Experience Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CloudCherry is rated 4, which is lower than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: Cisco Webex Experience Management is more expensive than Zoho Support.

Which software includes more/better features?

We've compared Cisco Webex Experience Management Vs. Zoho Support based on some of the most important and required Customer Service features.

Cisco Webex Experience Management: We are still working to collect the list of features for Cisco Webex Experience Management.

Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.

Target customer size

Cisco Webex Experience Management's typical customers include: Small, medium and large size businesses, Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.