Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - CloudTalk or nextiva app?
CloudTalk is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than CloudTalk (82/100). nextiva app offers users more features (16) than CloudTalk (6). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CloudTalk Vs. Nextiva
CloudTalk: CloudTalk offers native integrations with most popular CRMs, Helpdesks and Business tools like Pipedrive, Hubspot, Salesforce, Zendesk and more. Access phone call details in your CRM or see caller CRM information in CloudTalk with our 2-way sync solutions.
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? CloudTalk or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudTalk and Nextiva Hosted Call Center.
CloudTalk price starts at $20 per user/month , On a scale between 1 to 10 CloudTalk is rated 4, which is lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CloudTalk is more expensive than Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared CloudTalk Vs. nextiva app based on some of the most important and required Call Center features.
CloudTalk: Blended Call Center, Call Conferencing, Call Recording, Call Center, Conference Calling, Remote Access.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
CloudTalk's typical customers include: SMBs, Nextiva is ideal for little firms and also large call facilities.