Compare BMC Helix Knowledge Management and SmartSupport - Oct 2022

Shlomi LaviShlomi Lavi / Oct 28, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - BMC Helix Knowledge Management or SmartSupport?

SmartSupport is more expensive to implement (TCO) than BMC Helix Knowledge Management, and SmartSupport is rated higher (78/100) than BMC Helix Knowledge Management (76/100). SmartSupport offers users more features (17) than BMC Helix Knowledge Management (0).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

COMAROUND Vs. Safeharbor Knowledge Solutions

COMAROUND: ComAround is a global leader that specializes in Knowledge Management and self service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees and offices in the USA, Sweden and Norway. Our team has ...

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Who is more expensive? BMC Helix Knowledge Management or SmartSupport?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BMC Helix Knowledge Management and SmartSupport.

BMC Helix Knowledge Management price starts at $75 per month , On a scale between 1 to 10 ComAround Knowledge is rated 2, which is much lower than the average cost of Knowledge Management software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Knowledge Management software cost.

Bottom line: SmartSupport is more expensive than BMC Helix Knowledge Management.

Which software includes more/better features?

We've compared BMC Helix Knowledge Management Vs. SmartSupport based on some of the most important and required Knowledge Management features.

BMC Helix Knowledge Management: We are still working to collect the list of features for BMC Helix Knowledge Management.

SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

BMC Helix Knowledge Management's typical customers include: Small, medium and large size businesses, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.

BMC Helix Knowledge Management

ITQlick rating
(4.6/5)

starts at $75 per month

BMC Helix Knowledge Management is a growing cloud-based CRM software, it is designed to support small, medium and large size business. BMC Helix Knowledge Management received a rating of 4.6 from ITQlick team. ...

Categories: Banking CRM, Casino CRM, Healthcare CRM, Insurance CRM.

SmartSupport

ITQlick rating
(4.2/5)

starts at $199 per user/month

SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by r...

Categories: CRM, Call Center, Complaint Management, Customer Loyalty, Help Desk.

Compare specifications

Compare features

BMC Helix Knowledge Management: 0 Features

We are working to collect the list of features

SmartSupport: 17 Features

Change Management
Document Management
Email Integration
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Document Conversion
Help Desk Integration
Email
Social Media Metrics
Web Analytics
Word Clouds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
BMC Heli...
ITQlick rating
4.6/5
Score
76/100
Pricing
2/10
License pricing
$75 per month
Functionality
5
Compare
SmartSupport
ITQlick rating
4.2/5
Score
78/100
Pricing
8/10
License pricing
$199 per user/month
Functionality
29
Yext
ITQlick rating
3.3/5
Score
91/100
Pricing
6.4/10
License pricing
$199 per year
Functionality
3
Review
Compare
KnowledgeOwl
ITQlick rating
4.7/5
Score
89/100
Pricing
2/10
License pricing
$79 per month
Functionality
7
Lessons
ITQlick rating
4.5/5
Score
84/100
Pricing
2/10
License pricing
$8 per user/month
Functionality
15

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.