Shlomi Lavi /
Oct 28, 2022
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Bottom Line: Which is Better - BMC Helix Knowledge Management or SmartSupport?
SmartSupport is more expensive to implement (TCO) than BMC Helix Knowledge Management, and SmartSupport is rated higher (78/100) than BMC Helix Knowledge Management (76/100). SmartSupport offers users more features (17) than BMC Helix Knowledge Management (0).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
COMAROUND Vs. Safeharbor Knowledge Solutions
COMAROUND: ComAround is a global leader that specializes in Knowledge Management and self service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge.
ComAround has employees and offices in the USA, Sweden and Norway. Our team has ...
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
Who is more expensive? BMC Helix Knowledge Management or SmartSupport?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BMC Helix Knowledge Management and SmartSupport.
BMC Helix Knowledge Management price starts at $75 per month , On a scale between 1 to 10 ComAround Knowledge is rated 2, which is much lower than the average cost of Knowledge Management software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Knowledge Management software cost.
Bottom line: SmartSupport is more expensive than BMC Helix Knowledge Management.
Which software includes more/better features?
We've compared BMC Helix Knowledge Management Vs. SmartSupport based on some of the most important and required Knowledge Management features.
BMC Helix Knowledge Management: We are still working to collect the list of features for BMC Helix Knowledge Management.
SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.
Target customer size
BMC Helix Knowledge Management's typical customers include: Small, medium and large size businesses, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.