Compare BMC Helix Knowledge Management and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - BMC Helix Knowledge Management or Zoho CRM?

Zoho CRM is more expensive to implement (TCO) than BMC Helix Knowledge Management, and Zoho CRM is rated higher (98/100) than BMC Helix Knowledge Management (76/100). Zoho CRM offers users more features (16) than BMC Helix Knowledge Management (0). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

COMAROUND Vs. Zoho

COMAROUND: ComAround is a global leader that specializes in Knowledge Management and self service. For more than 20 years we have helped thousands of support organizations leverage our technology to help them streamline and enhance their support delivery with relevant knowledge. ComAround has employees and offices in the USA, Sweden and Norway. Our team has ...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? BMC Helix Knowledge Management or Zoho CRM?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BMC Helix Knowledge Management and Zoho CRM.

BMC Helix Knowledge Management price starts at $75 per month , On a scale between 1 to 10 ComAround Knowledge is rated 2, which is much lower than the average cost of Knowledge Management software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.

Bottom line: BMC Helix Knowledge Management cost is around the same cost of Zoho CRM.

Which software includes more/better features?

We've compared BMC Helix Knowledge Management Vs. Zoho CRM based on some of the most important and required Knowledge Management features.

BMC Helix Knowledge Management: We are still working to collect the list of features for BMC Helix Knowledge Management.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

BMC Helix Knowledge Management's typical customers include: Small, medium and large size businesses, Zoho CRM is focused on startup to medium firms in different markets.