Compare Comm100 Live Chat and Freshdesk - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Comm100 Live Chat or Freshdesk?

Comm100 Live Chat is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Comm100 Live Chat (81/100). Freshdesk offers users more features (10) than Comm100 Live Chat (6). There is a clear winner in this case and it is Freshdesk!

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Comm100 Network Corporation Vs. FRESHDESK INC.

Comm100 Network Corporation: Comm100 is the leading global provider of enterprise-level customer service and communication solutions. As our motto "100% communication, 100% success" indicates, we believe that good customer communication can make a difference for your business, helping you build stronger customer relationships and get a better business performance.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Comm100 Live Chat or Freshdesk?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Comm100 Live Chat and Freshdesk.

Comm100 Live Chat price starts at $24 per agent/month , On a scale between 1 to 10 Comm100 Live Chat is rated 4, which is lower than the average cost of Chat software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Comm100 Live Chat is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Comm100 Live Chat Vs. Freshdesk based on some of the most important and required Chat features.

Comm100 Live Chat: Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Comm100 Live Chat's typical customers include: Small, medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.