Compare Comm100 Live Chat and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Comm100 Live Chat or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than Comm100 Live Chat, and SolarWinds Service Desk is rated higher (94/100) than Comm100 Live Chat (81/100). SolarWinds Service Desk offers users more features (18) than Comm100 Live Chat (6).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Comm100 Network Corporation Vs. Samanage

Comm100 Network Corporation: Comm100 is the leading global provider of enterprise-level customer service and communication solutions. As our motto "100% communication, 100% success" indicates, we believe that good customer communication can make a difference for your business, helping you build stronger customer relationships and get a better business performance.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Comm100 Live Chat or SolarWinds?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Comm100 Live Chat and SolarWinds.

Comm100 Live Chat price starts at $24 per agent/month , On a scale between 1 to 10 Comm100 Live Chat is rated 4, which is lower than the average cost of Chat software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Chat software cost.

Bottom line: Comm100 Live Chat cost is around the same cost of SolarWinds.

Which software includes more/better features?

We've compared Comm100 Live Chat Vs. SolarWinds Service Desk based on some of the most important and required Chat features.

Comm100 Live Chat: Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Comm100 Live Chat's typical customers include: Small, medium and large size businesses, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.