Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - Comm100 Live Chat or Zendesk?
Comm100 Live Chat is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Comm100 Live Chat (81/100). Zendesk offers users more features (23) than Comm100 Live Chat (6). There is a clear winner in this case and it is Zendesk!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Comm100 Network Corporation Vs. Zendesk
Comm100 Network Corporation: Comm100 is the leading global provider of enterprise-level customer service and communication solutions. As our motto "100% communication, 100% success" indicates, we believe that good customer communication can make a difference for your business, helping you build stronger customer relationships and get a better business performance.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Comm100 Live Chat or Zendesk?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Comm100 Live Chat and Zendesk.
Comm100 Live Chat price starts at $24 per agent/month , On a scale between 1 to 10 Comm100 Live Chat is rated 4, which is lower than the average cost of Chat software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Comm100 Live Chat is more expensive than Zendesk.
Which software includes more/better features?
We've compared Comm100 Live Chat Vs. Zendesk based on some of the most important and required Chat features.
Comm100 Live Chat: Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
Comm100 Live Chat's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.