Compare ConceptWave Rapid CRM and ServiceNow - Nov 2022

Shlomi LaviShlomi Lavi / Nov 22, 2022

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Bottom Line: Which is Better - ConceptWave Rapid CRM or ServiceNow?

ServiceNow is more expensive to implement (TCO) than ConceptWave Rapid CRM, and ServiceNow is rated higher (78/100) than ConceptWave Rapid CRM (62/100). ServiceNow offers users more features (18) than ConceptWave Rapid CRM (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

conceptwave Vs. Servicenow

conceptwave: ConceptWave is a leading provider of customer, product, and order lifecycle management solutions that enable communications service providers to rapidly introduce new market offers and to empower superior customer experience. Our unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave...

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Who is more expensive? ConceptWave Rapid CRM or ServiceNow?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ConceptWave Rapid CRM and ServiceNow.

ConceptWave Rapid CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ConceptWave Rapid CRM is rated 2, which is much lower than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: ServiceNow is more expensive than ConceptWave Rapid CRM.

Which software includes more/better features?

We've compared ConceptWave Rapid CRM Vs. ServiceNow based on some of the most important and required Customer Service features.

ConceptWave Rapid CRM: Data Import/Export, Basic Reports, Online Customer Support.

ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

ConceptWave Rapid CRM's typical customers include: Start up, Small business, Medium business, Large business, Customers of the software include businesses of all sizes and a variety of types.



ConceptWave Rapid CRM

ITQlick rating
(4.4/5)

ConceptWave Rapid CRM is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. ConceptWave Rapid CRM received a rating of 4.4 from ITQlick team. The s...

Categories: Customer Service.

ServiceNow

ITQlick rating
(4.3/5)

starts at $100 per user/month + standard ITSM package

ServiceNow is a Help Desk and CRM software created for small to large companies. Its key features include Marketing Automation, Knowledge Management, Customer Support, Audit Management, Self-Service Portal, Cus...

Categories: Fixed Asset Management, Audit Management, CRM, Call Center, Customer Service.

Compare specifications

Compare features

ConceptWave Rapid CRM: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

ServiceNow: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ConceptW...
ITQlick rating
4.4/5
Score
62/100
Pricing
3.8/10
License pricing
Pricing not available
Functionality
4
Compare
ServiceNow
ITQlick rating
4.3/5
Score
78/100
Pricing
4/10
License pricing
$100 per user/month + standard ITSM package
Functionality
31
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.