Compare ConnectWise ScreenConnect and SmartSupport - Jun 2023

Shlomi LaviShlomi Lavi / Jun 03, 2023

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Bottom Line: Which is Better - ConnectWise ScreenConnect or SmartSupport?

SmartSupport is more expensive to implement (TCO) than ConnectWise ScreenConnect, and ConnectWise ScreenConnect is rated higher (94/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than ConnectWise ScreenConnect (5).

Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ConnectWise Vs. Safeharbor Knowledge Solutions

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Who is more expensive? ConnectWise ScreenConnect or SmartSupport?

The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ConnectWise ScreenConnect and SmartSupport.

ConnectWise ScreenConnect price starts at $27 per user/month , On a scale between 1 to 10 ConnectWise Control is rated 2, which is much lower than the average cost of Remote Support software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Remote Support software cost.

Bottom line: SmartSupport is more expensive than ConnectWise ScreenConnect.

Which software includes more/better features?

We've compared ConnectWise ScreenConnect Vs. SmartSupport based on some of the most important and required Remote Support features.

ConnectWise ScreenConnect: Basic Reports, Chat, Data Import/Export, Online Customer Support, Task Management.

SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

ConnectWise ScreenConnect's typical customers include: Small, medium and large size businesses, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.



ConnectWise ScreenConnect

ITQlick rating
(4.7/5)

starts at $27 per user/month

ConnectWise Control is both cloud-based and on-premise remote helpdesk software solution that is developed specifically for the technicians. This software helps technicians offer remote technical support, run r...

Categories: Video Conferencing, Help Desk, File Sharing, Networking.

SmartSupport

ITQlick rating
(4.2/5)

starts at $199 per user/month

SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by r...

Categories: CRM, Call Center, Complaint Management, Customer Loyalty, Help Desk.

Compare specifications

Compare features

ConnectWise ScreenConnect: 5 Features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Task Management

SmartSupport: 17 Features

Change Management
Document Management
Email Integration
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Document Conversion
Help Desk Integration
Email
Social Media Metrics
Web Analytics
Word Clouds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ConnectW...
ITQlick rating
4.7/5
Score
94/100
Pricing
2/10
License pricing
$27 per user/month
Functionality
15
Compare
SmartSupport
ITQlick rating
4.2/5
Score
78/100
Pricing
8/10
License pricing
$199 per user/month
Functionality
29
Zoho Ass...
ITQlick rating
4.5/5
Score
90/100
Pricing
2/10
License pricing
$10 per technician/month
Functionality
10
GoToMyPC
ITQlick rating
4.6/5
Score
86/100
Pricing
6.4/10
License pricing
$28 per computer/month
Functionality
4
UltraVNC
ITQlick rating
3.2/5
Score
86/100
Pricing
5.6/10
License pricing
$100 per user/year
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.