Compare ConnectWise Control vs SmartSupport

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
ConnectWise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
SmartSupport
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
78/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$199 per user/month
Hosting
On premise and Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
TeamViewer
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$22.90 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$115 per user/year
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
GoToMyPC
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
86/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$99 per user/year
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review

ConnectWise Control Vs. SmartSupport: Which is better?

Shlomi Lavi / Oct 26, 2019

Looking for the right Remote Support solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting customer inquiries while providing superior customer service. Use the help of our knowledge base experts to create rich and informative content and fall back on our suite of contact center services to provide comprehensive customer support.

Pricing/cost comparison

The real cost of Remote Support software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for ConnectWise Control TCO and SmartSupport total cost to help with the total cost of ownership calculation.

ConnectWise Control price Starting from $19 per user/month , on a scale between 1 to 10 ConnectWise Control is rated 2, which is much lower than the average cost of Remote Support software. SmartSupport price Starting from $199 per user/month , when comparing SmartSupport to their competitors, the software is rated 8 - higher than the average Remote Support software cost.

Bottom line:SmartSupport is more expensive than ConnectWise Control.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared ConnectWise Control Vs. SmartSupport based on some of the most important and required Remote Support features.
ConnectWise Control: Basic Reports, Chat, Data Import/Export, Online Customer Support, Task Management, ..
SmartSupport list of features include the following: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, .

Target customer size

ConnectWise Control's typical customers include: Small business, Medium business, Large business, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.

ConnectWise Control

ITQlick rating
(4.7/5)

Starting from $19 per user/month

ConnectWise Control is both cloud-based and on-premise remote helpdesk software solution that is developed specifically for the technicians. This software helps technicians offer remote technical support, run r...

Categories: Video Conferencing, Help Desk, File Sharing, Networking, Remote Access.

SmartSupport

ITQlick rating
(4.2/5)

Starting from $199 per user/month

SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by r...

Categories: CRM, Call Center, Complaint Management, Customer Loyalty, Help Desk.

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Compare specifications

ConnectWise Control Specifications

Name: ConnectWise Control
Company: ConnectWise
Address 4110 George Road | Tampa, FL 33634
Website:https://www.connectwise.com/software/control
Platforms: Cloud

Compare features

ConnectWise Control: 5 Features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Task Management

SmartSupport: 8 Features

Change Management
Document Management
Email Integration
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting