Shlomi Lavi /
Jun 03, 2023
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Bottom Line: Which is Better - ConnectWise ScreenConnect or Zoho Assist?
Zoho Assist is more expensive to implement (TCO) than ConnectWise ScreenConnect, and ConnectWise ScreenConnect is rated higher (94/100) than Zoho Assist (90/100). ConnectWise ScreenConnect offers users more features (5) than Zoho Assist (3). There is a clear winner in this case and it is ConnectWise ScreenConnect!
Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ConnectWise Vs. Zoho
ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? ConnectWise ScreenConnect or Zoho Assist?
The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ConnectWise ScreenConnect and Zoho Assist.
ConnectWise ScreenConnect price starts at $27 per user/month , On a scale between 1 to 10 ConnectWise Control is rated 2, which is much lower than the average cost of Remote Support software. Zoho Assist price starts at $10 per technician/month , When comparing Zoho Assist to its competitors, the software is rated 2 - much lower than the average Remote Support software cost.
Bottom line: ConnectWise ScreenConnect cost is around the same cost of Zoho Assist.
Which software includes more/better features?
We've compared ConnectWise ScreenConnect Vs. Zoho Assist based on some of the most important and required Remote Support features.
ConnectWise ScreenConnect: Basic Reports, Chat, Data Import/Export, Online Customer Support, Task Management.
Zoho Assist: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
ConnectWise ScreenConnect's typical customers include: Small, medium and large size businesses, ZOHO Assist is best for small to medium businesses in small to large enterprises across multiple industries.