Compare ConnectWise Distribution and Enterprise Service Desk - May 2022

Shlomi LaviShlomi Lavi / May 22, 2022

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Bottom Line: Which is Better - ConnectWise Distribution or Enterprise Service Desk?

ConnectWise Distribution is more expensive to implement (TCO) than Enterprise Service Desk, and ConnectWise Distribution is rated higher (85/100) than Enterprise Service Desk (84/100). ConnectWise Distribution offers users more features (7) than Enterprise Service Desk (0).

Looking for the right Procurement solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ConnectWise Vs. ManageEngine

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? ConnectWise Distribution or Enterprise Service Desk?

The real total cost of ownership (TCO) of Procurement software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ConnectWise Distribution and Enterprise Service Desk.

ConnectWise Distribution price starts at $24 per user/month , On a scale between 1 to 10 ConnectWise Distribution is rated 2, which is much lower than the average cost of Procurement software. Enterprise Service Desk price starts at $10 per technician/month , When comparing Enterprise Service Desk to its competitors, the software is rated 2 - much lower than the average Procurement software cost.

Bottom line: ConnectWise Distribution cost is around the same cost of Enterprise Service Desk.

Which software includes more/better features?

We've compared ConnectWise Distribution Vs. Enterprise Service Desk based on some of the most important and required Procurement features.

ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export, Basic Reports, Online Customer Support.

Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.

Target customer size

The software is a viable product for businesses of all sizes and a variety of types. Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees).



ConnectWise Distribution

ITQlick rating
(3.2/5)

starts at $24 per user/month

ConnectWise Distribution is a procurement and inventory management solution for businesses of all sizes. It offers assistance in such aspects as purchasing, receiving, product lifecycle management, and ...

Categories: Help Desk, Inventory Management, Production, Procurement.

Enterprise Service Desk

ITQlick rating
(4/5)

starts at $10 per technician/month

ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in ...

Categories: Billing & Invoicing, Document Management, Feedback Management, Help Desk, Self-Service Portal.

Compare specifications

Compare features

ConnectWise Distribution: 7 Features

Asset Management
Email Integration
Reporting
Rules/Workflows
Data Import/Export
Basic Reports
Online Customer Support

Enterprise Service Desk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
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ConnectW...
ITQlick rating
3.2/5
Score
85/100
Pricing
3.2/10
License pricing
$24 per user/month
Functionality
19
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Enterpri...
ITQlick rating
4/5
Score
84/100
Pricing
2/10
License pricing
$10 per technician/month
Functionality
14
DXC Proc...
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License pricing
Pricing not available
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SynerTrade
ITQlick rating
4.1/5
Score
90/100
Pricing
10/10
License pricing
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Functionality
16
DeltaBid
ITQlick rating
4.5/5
Score
89/100
Pricing
2/10
License pricing
$129 per user/month
Functionality
16

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.