Compare ConnectWise Distribution and Freshdesk - Apr 2022
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Bottom Line: Which is Better - ConnectWise Distribution or Freshdesk?
ConnectWise Distribution is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than ConnectWise Distribution (85/100). Freshdesk offers users more features (10) than ConnectWise Distribution (7). There is a clear winner in this case and it is Freshdesk!
Looking for the right Procurement solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ConnectWise Vs. FRESHDESK INC.
ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? ConnectWise Distribution or Freshdesk?
The real total cost of ownership (TCO) of Procurement software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ConnectWise Distribution and Freshdesk.
ConnectWise Distribution price starts at $24 per user/month , On a scale between 1 to 10 ConnectWise Distribution is rated 2, which is much lower than the average cost of Procurement software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Procurement software cost.
Bottom line: ConnectWise Distribution cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared ConnectWise Distribution Vs. Freshdesk based on some of the most important and required Procurement features.
ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export, Basic Reports, Online Customer Support.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
The software is a viable product for businesses of all sizes and a variety of types. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
Compare specifications
ConnectWise Distribution Specifications
ITQlick Score: | 85/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Procurement -> ConnectWise Distribution review |
Company: | ConnectWise |
Pricing: | starts at $24 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | ConnectWise Distribution review, ConnectWise Distribution pricing, ConnectWise Distribution alternatives |
Freshdesk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Compare features
ConnectWise Distribution: 7 Features
Freshdesk: 10 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.