Compare ConnectWise Distribution and LiveAgent - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - ConnectWise Distribution or LiveAgent?

ConnectWise Distribution is more expensive to implement (TCO) than LiveAgent, and ConnectWise Distribution is rated higher (85/100) than LiveAgent (80/100). ConnectWise Distribution offers users more features (7) than LiveAgent (5).

Looking for the right Procurement solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ConnectWise Vs. Quality Unit

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Who is more expensive? ConnectWise Distribution or LiveAgent?

The real total cost of ownership (TCO) of Procurement software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ConnectWise Distribution and LiveAgent.

ConnectWise Distribution price starts at $24 per user/month , On a scale between 1 to 10 ConnectWise Distribution is rated 2, which is much lower than the average cost of Procurement software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Procurement software cost.

Bottom line: ConnectWise Distribution cost is around the same cost of LiveAgent.

Which software includes more/better features?

We've compared ConnectWise Distribution Vs. LiveAgent based on some of the most important and required Procurement features.

ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export, Basic Reports, Online Customer Support.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Target customer size

The software is a viable product for businesses of all sizes and a variety of types. Customers of the software include businesses of all sizes and a wide range of types.