Compare ConnectWise Distribution and OTRS - May 2022
Compare Pricing
Shlomi Lavi / May 17, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - ConnectWise Distribution or OTRS?
OTRS is more expensive to implement (TCO) than ConnectWise Distribution, and ConnectWise Distribution is rated higher (85/100) than OTRS (84/100). ConnectWise Distribution offers users more features (7) than OTRS (3). There is a clear winner in this case and it is ConnectWise Distribution!
Looking for the right Procurement solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ConnectWise Vs. otrs.org
ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
otrs.org: The OTRS Group offers Consulting, Software Development and Support for implementation, customization and operation of OTRS Help Desk software and OTRS IT Service Management software in an "OTRS Best Practice Edition" on premise or in a software-as-a-sevice solution called "Managed OTRS".
Who is more expensive? ConnectWise Distribution or OTRS?
The real total cost of ownership (TCO) of Procurement software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ConnectWise Distribution and OTRS.
ConnectWise Distribution price starts at $24 per user/month , On a scale between 1 to 10 ConnectWise Distribution is rated 2, which is much lower than the average cost of Procurement software. OTRS price starts at $10 per agent/month , When comparing OTRS to its competitors, the software is rated 4 - lower than the average Procurement software cost.
Bottom line: OTRS is more expensive than ConnectWise Distribution.
Which software includes more/better features?
We've compared ConnectWise Distribution Vs. OTRS based on some of the most important and required Procurement features.
ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export, Basic Reports, Online Customer Support.
OTRS: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
The software is a viable product for businesses of all sizes and a variety of types. and OTRS's target customer size include: Small businesses and start ups.
Compare specifications
ConnectWise Distribution Specifications
| ITQlick Score: | 85/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Procurement -> ConnectWise Distribution review |
| Company: | ConnectWise |
| Pricing: | starts at $24 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | ConnectWise Distribution review, ConnectWise Distribution pricing, ConnectWise Distribution alternatives |
OTRS Specifications
| ITQlick Score: | 84/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> OTRS review |
| Company: | otrs.org |
| Pricing: | starts at $10 per agent/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop |
| Links: | OTRS review, OTRS pricing, OTRS alternatives |
Compare features
ConnectWise Distribution: 7 Features
OTRS: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.