Compare ContactCenter and 3CX - Jun 2022

Shlomi LaviShlomi Lavi / Jun 01, 2022

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Bottom Line: Which is Better - ContactCenter or 3CX?

ContactCenter is more expensive to implement (TCO) than 3CX, and 3CX is rated higher (90/100) than ContactCenter (62/100). Both tools offer the same amount of features.

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cisco Systems Vs. 3CX

Cisco Systems: Cisco Systems, Inc. is an American corporation  that designs, manufactures, and sells networking equipment. The stock was added to the Dow Jones Industrial Average on June 8, 2009, and is also included in the S&P 500 Index, the Russell 1000 Index, NASDAQ 100 Index and the Russell 1000 Growth Stock Index.[6]

3CX: 3CX develops a full range of VoIP telephony software products.3CX Phone System for Windows is a software-based IP PBX that replaces a proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hard...

Who is more expensive? ContactCenter or 3CX Phone System?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ContactCenter and 3CX Phone System.

ContactCenter accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ContactCenter is rated 6, which is similar to the average cost of IT Management software. 3CX Phone System price starts at $135 per year , When comparing 3CX Phone System to its competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: ContactCenter is more expensive than 3CX Phone System.

Which software includes more/better features?

We've compared ContactCenter Vs. 3CX based on some of the most important and required IT Management features.

ContactCenter: Data Import/Export, Basic Reports, Online Customer Support.

3CX Phone System: Call Recording, Call Center, VoIP.

Target customer size

Customers of the software include businesses of all sizes and types hailing from all major industries. Customers of the software include small and medium businesses as well as large enterprises.

ContactCenter

ITQlick rating
(4.8/5)

Cisco ContactCenter is a customer relationship and collaboration management solution for businesses of all sizes. It offers intelligent contact and cutting-edge multichannel communication capabilities. The soft...

Categories: Networking, Unified communication, Wireless Networking.

3CX

ITQlick rating
(4.5/5)

starts at $135 per year

3CX Phone System is an on-premise and cloud-based PBX system for unified communications. 3CX Phone System works with VoIP Gateways, SIP trunks, and SIP standard-based IP Phones. 3CX Phone System allows users to...

Categories: Business Phone Systems, Call Recording, Cloud PBX, Internet Fax, SIP Clients.

Compare specifications

3CX Specifications

ITQlick Score: 90/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: VoIP -> 3CX review
Company: 3CX
Pricing: starts at $135 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: 3CX review, 3CX pricing, 3CX alternatives

Compare features

ContactCenter: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

3CX Phone System: 3 Features

Call Recording
Call Center
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ContactCenter
ITQlick rating
4.8/5
Score
62/100
Pricing
6.8/10
License pricing
Pricing not available
Functionality
6
Compare
3CX
ITQlick rating
4.5/5
Score
90/100
Pricing
5.6/10
License pricing
$135 per year
Functionality
13
Review
Symantec...
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Windows ...
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$239.99 per license
Functionality
4
Informat...
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.