Compare Contivio Contact Center and Dynamics 365 - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Contivio Contact Center or Dynamics 365?

Dynamics 365 is more expensive to implement (TCO) than Contivio Contact Center, and Dynamics 365 is rated higher (95/100) than Contivio Contact Center (76/100). Dynamics 365 offers users more features (16) than Contivio Contact Center (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Contivio.com Vs. Microsoft

Contivio.com: Contivio.com is a global provider of advanced contact centers and integration and automation solutions. Contivio.com’s ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise. Our flagship Contivio...

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Who is more expensive? Contivio Contact Center or Microsoft Dynamics CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Contivio Contact Center and Microsoft Dynamics CRM.

Contivio Contact Center price starts at $79 per user/month , On a scale between 1 to 10 Contivio Contact Center is rated 2, which is much lower than the average cost of CRM software. Microsoft Dynamics CRM price starts at $65 per user/month , When comparing Microsoft Dynamics CRM to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Microsoft Dynamics CRM is more expensive than Contivio Contact Center.

Which software includes more/better features?

We've compared Contivio Contact Center Vs. Dynamics 365 based on some of the most important and required CRM features.

Contivio Contact Center: We are still working to collect the list of features for Contivio Contact Center.

Microsoft Dynamics CRM: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever.