Contivio Contact Center Vs Microsoft Dynamics CRM: Side-by-Side Comparison

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Contivio
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$79 Per month/user
Hosting
Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Microsoft
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
95/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$65 Per month/user
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
Hatchbuck
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$39 Per month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Salesboom
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$14 Per month/user
Hosting
Cloud
Functionality score
33
Fit small business
Fit medium business
Fit large business
Software review

Contivio Contact Center Vs. Microsoft Dynamics CRM: Price & Features - Which is better?

May 21, 2019

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Contivio.com: Contivio.com is a global provider of advanced contact centers and integration and automation solutions. Contivio.com’s ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise. Our flagship Contivio.com Contact Center in the Cloud product has revolutionized the concept of contact center solutions. If you have access to Microsoft™ Internet Explorer and a headset (can also be driven from any VoIP phone), you can be up and running with an enterprise level contact center within minutes…including integration to your back office systems! Contivio.com provides inbound and outbound multi-channel (voice, email, fax, SMS and voice mail) capability with automatic dialer, interactive voice response, real time statistics, configurable reporting, workforce management, voice recording and much more. Our patent protected CloudConnect middleware enables Contivio.com to be integrated with any backend or CRM system (single or multiple) within minutes (Microsoft Dynamics, SugarCRM, RightNow, NetSuite, Leads360, Zoho, Google, Oracle, SAP, SalesForce.com, Siebel, Onyx, Sage SalesLogix, Goldmine or any other …)! Contivio.com’s patented CloudConnect technogology takes a unique approach to automation and interfacing. Unlike traditional platforms that depend on API’s or web services, CloudConnect learns how you use software applications by simply navigating and clicking. This approach radically simplifies and expedites the entire process of generating screen pops. For example, as your agent accepts an inbound call, the customer account will screen pop automatically, routing your agent to log a new phone call against that account. Contivio.com’s CloudConnect also possesses the capability of pushing call recordings, notes and dispositions into the CRM upon call completion. Contivio.com is distributed globally within Amazon Web Services and Equinix data centers, has offices in Sacramento, CA (USA), Sydney (Australia) and Singapore and is associated with the eOne Group which has over 22,000 customers globally and maintains OEM agreements with Microsoft Corporation.

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Pricing/cost comparison

The real cost of CRM software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Contivio Contact Center TCO and Microsoft Dynamics CRM total cost to help with the total cost of ownership calculation.

Contivio Contact Center price Starting from $79 Per month/user , on a scale between 1 to 10 Contivio Contact Center is rated 2, which is much lower than the average cost of CRM software. Microsoft Dynamics CRM price Starting from $65 Per month/user , when comparing Microsoft Dynamics CRM to their competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Contivio Contact Center cost is around the same cost of Microsoft Dynamics CRM.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Contivio Contact Center Vs. Microsoft Dynamics CRM based on some of the most important and required CRM features.
Contivio Contact Center: We are still working to collect the list of features of Contivio Contact Center. .
Microsoft Dynamics CRM list of features include the following: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration, .

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever.

Contivio Contact Center

ITQlick rating
(4.3/5)

Starting from $79 Per month/user

Contivio Contact Center is an all-in-one cloud-based contact center and telephony solution created for marketing and sales related businesses. Its key features enable users to monitor, record, transfer, forward...

Categories: Hotel CRM, Contact management, Small Business CRM, Real Estate CRM, Pharmaceutical CRM.

Microsoft Dynamics CRM

ITQlick rating
(4/5)

Starting from $65 Per month/user

Microsoft Dynamics CRM is a customer relations solution developed by Microsoft. This tool mainly targets large business enterprises but may also be a good fit for smaller businesses. Microsoft Dynamics CRM can ...

Categories: Retail CRM POS, Non-Profit CRM, Manufacturing CRM, Small Business CRM, Real Estate CRM.

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Contivio Contact Center: 0 Features

We are working to collect the list of features

Microsoft Dynamics CRM: 8 Features

Customer Service
Marketing Automation
Social Media
Accounting Integration
Barcode Integration
CRM Integration
ERP Integration
Multi-Language