Compare Contivio Contact Center and Pega CRM - May 2022
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Bottom Line: Which is Better - Contivio Contact Center or Pega CRM?
Pega CRM is more expensive to implement (TCO) than Contivio Contact Center, and Contivio Contact Center is rated higher (76/100) than Pega CRM (68/100). Pega CRM offers users more features (3) than Contivio Contact Center (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Contivio.com Vs. Pegasystems
Contivio.com: Contivio.com is a global provider of advanced contact centers and integration and automation solutions. Contivio.com’s ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise. Our flagship Contivio...
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
Who is more expensive? Contivio Contact Center or Pega CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Contivio Contact Center and Pega CRM.
Contivio Contact Center price starts at $79 per user/month , On a scale between 1 to 10 Contivio Contact Center is rated 2, which is much lower than the average cost of CRM software. Pega CRM price starts at $90 per feature , When comparing Pega CRM to its competitors, the software is rated 10 - much higher than the average CRM software cost.
Bottom line: Pega CRM is more expensive than Contivio Contact Center.
Which software includes more/better features?
We've compared Contivio Contact Center Vs. Pega CRM based on some of the most important and required CRM features.
Contivio Contact Center: We are still working to collect the list of features for Contivio Contact Center.
Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution.
Compare specifications
Contivio Contact Center Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Contivio Contact Center review |
Company: | Contivio.com |
Pricing: | starts at $79 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Contivio Contact Center review, Contivio Contact Center pricing, Contivio Contact Center alternatives |
Pega CRM Specifications
ITQlick Score: | 68/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | CRM -> Pega CRM review |
Company: | Pegasystems |
Pricing: | starts at $90 per feature |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Pega CRM review, Pega CRM pricing, Pega CRM alternatives |
Compare features
Contivio Contact Center: 0 Features
Pega CRM: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.