Compare Contivio Contact Center and Oracle Service Cloud - Dec 2022
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Bottom Line: Which is Better - Contivio Contact Center or Oracle Service Cloud?
Oracle Service Cloud is more expensive to implement (TCO) than Contivio Contact Center, and Oracle Service Cloud is rated higher (83/100) than Contivio Contact Center (76/100). Oracle Service Cloud offers users more features (3) than Contivio Contact Center (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Contivio.com Vs. Oracle Corporation
Contivio.com: Contivio.com is a global provider of advanced contact centers and integration and automation solutions. Contivio.com’s ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise. Our flagship Contivio...
Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...
Who is more expensive? Contivio Contact Center or RightNow CX?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Contivio Contact Center and RightNow CX.
Contivio Contact Center price starts at $79 per user/month , On a scale between 1 to 10 Contivio Contact Center is rated 2, which is much lower than the average cost of CRM software. RightNow CX accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Contivio Contact Center is rated 2, which is much lower than the average cost of CRM software.
Bottom line: RightNow CX is more expensive than Contivio Contact Center.
Which software includes more/better features?
We've compared Contivio Contact Center Vs. Oracle Service Cloud based on some of the most important and required CRM features.
Contivio Contact Center: We are still working to collect the list of features for Contivio Contact Center.
RightNow CX: Customer Service, Marketing Automation, Sales Automation.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. The software is a viable product for all business sizes and in a wide range of industries.
Oracle Service Cloud
RightNow CX is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by RightNow Technologi...
PriceDemoCompare specifications
Contivio Contact Center Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Contivio Contact Center review |
Company: | Contivio.com |
Pricing: | starts at $79 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Contivio Contact Center review, Contivio Contact Center pricing, Contivio Contact Center alternatives |
Oracle Service Cloud Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | CRM -> Oracle Service Cloud review |
Company: | Oracle Corporation |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Oracle Service Cloud review, Oracle Service Cloud pricing, Oracle Service Cloud alternatives |
Compare features
Contivio Contact Center: 0 Features
RightNow CX: 3 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.