Shlomi Lavi /
Dec 29, 2022
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Bottom Line: Which is Better - Contivio Contact Center or Salesforce CRM?
Salesforce CRM is more expensive to implement (TCO) than Contivio Contact Center, and Salesforce CRM is rated higher (98/100) than Contivio Contact Center (76/100). Salesforce CRM offers users more features (21) than Contivio Contact Center (0).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Contivio.com Vs. Salesforce.com
Contivio.com: Contivio.com is a global provider of advanced contact centers and integration and automation solutions. Contivio.com’s ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise.
Our flagship Contivio...
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? Contivio Contact Center or Salesforce?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Contivio Contact Center and Salesforce.
Contivio Contact Center price starts at $79 per user/month , On a scale between 1 to 10 Contivio Contact Center is rated 2, which is much lower than the average cost of CRM software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Contivio Contact Center cost is around the same cost of Salesforce.
Which software includes more/better features?
We've compared Contivio Contact Center Vs. Salesforce CRM based on some of the most important and required CRM features.
Contivio Contact Center: We are still working to collect the list of features for Contivio Contact Center.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Salesforce is optimal for people as well as companies.