Contivio Contact Center Vs Salesforce CRM: Side-by-Side Comparison

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Contivio
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$79 Per month/user
Hosting
Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
95/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$25 Per month/user
Hosting
On premise and Cloud
Functionality score
40
Fit small business
Fit medium business
Fit large business
Software review
Hatchbuck
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$39 Per month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Salesboom
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$14 Per month/user
Hosting
Cloud
Functionality score
33
Fit small business
Fit medium business
Fit large business
Software review

Contivio Contact Center Vs. Salesforce CRM: Price & Features - Which is better?

Apr 29, 2019

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Contivio.com: Contivio.com is a global provider of advanced contact centers and integration and automation solutions. Contivio.com’s ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise. Our flagship Contivio.com Contact Center in the Cloud product has revolutionized the concept of contact center solutions. If you have access to Microsoft™ Internet Explorer and a headset (can also be driven from any VoIP phone), you can be up and running with an enterprise level contact center within minutes…including integration to your back office systems! Contivio.com provides inbound and outbound multi-channel (voice, email, fax, SMS and voice mail) capability with automatic dialer, interactive voice response, real time statistics, configurable reporting, workforce management, voice recording and much more. Our patent protected CloudConnect middleware enables Contivio.com to be integrated with any backend or CRM system (single or multiple) within minutes (Microsoft Dynamics, SugarCRM, RightNow, NetSuite, Leads360, Zoho, Google, Oracle, SAP, SalesForce.com, Siebel, Onyx, Sage SalesLogix, Goldmine or any other …)! Contivio.com’s patented CloudConnect technogology takes a unique approach to automation and interfacing. Unlike traditional platforms that depend on API’s or web services, CloudConnect learns how you use software applications by simply navigating and clicking. This approach radically simplifies and expedites the entire process of generating screen pops. For example, as your agent accepts an inbound call, the customer account will screen pop automatically, routing your agent to log a new phone call against that account. Contivio.com’s CloudConnect also possesses the capability of pushing call recordings, notes and dispositions into the CRM upon call completion. Contivio.com is distributed globally within Amazon Web Services and Equinix data centers, has offices in Sacramento, CA (USA), Sydney (Australia) and Singapore and is associated with the eOne Group which has over 22,000 customers globally and maintains OEM agreements with Microsoft Corporation.

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in 2012. It is listed on the New York Stock Exchange and is a constituent of the S&P 500 index.

Pricing/cost comparison

The real cost of CRM software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Contivio Contact Center TCO and Salesforce total cost to help with the total cost of ownership calculation.

Contivio Contact Center price Starting from $79 Per month/user , on a scale between 1 to 10 Contivio Contact Center is rated 2, which is much lower than the average cost of CRM software. Salesforce price Starting from $25 Per month/user , when comparing Salesforce to their competitors, the software is rated 6 - similar to the average CRM software cost.

Bottom line:Salesforce is more expensive than Contivio Contact Center.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Contivio Contact Center Vs. Salesforce CRM based on some of the most important and required CRM features.
Contivio Contact Center: We are still working to collect the list of features of Contivio Contact Center. .
Salesforce list of features include the following: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, .

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Salesforce is ideal for individuals as well as companies.

Contivio Contact Center

ITQlick rating
(4.3/5)

Starting from $79 Per month/user

Contivio Contact Center is a web based call center solution for businesses of all sizes. Its capabilities include voice mail, performance monitoring, lead tracking, and others. The software was designed

Categories: Hotel CRM, Contact management, Small Business CRM, Real Estate CRM, Pharmaceutical CRM.

Salesforce

ITQlick rating
(4.5/5)

Starting from $25 Per month/user

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer

Categories: Sales Management, Sales Force Automation (SFA), Lead Management, Task Management, Project Management.

Compare screenshots

Compare specifications

Compare features

Contivio Contact Center: 0 Features

We are working to collect the list of features

Salesforce: 8 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking