Concentrix Corporation is an award-winning cloud-based Communications software, it is designed to support small, medium and large size business. Concentrix Corporation received a rating of 3.4 from ITQlick team...
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Nuance IVR is more expensive to implement (TCO) than Concentrix Corporation, and Nuance IVR is rated higher (92/100) than Concentrix Corporation (62/100). Both tools offer the same amount of features.
Looking for the right Communications solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Convergys: As a leader in customer management for over 30 years, Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day, our nearly 75,000 employees help our clients balance the demands of increasing revenue...
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives. ...
The real total cost of ownership (TCO) of Communications software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Concentrix Corporation and Nuance IVR.
Concentrix Corporation accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Convergys IP Contact Center is rated 4, which is lower than the average cost of Communications software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Convergys IP Contact Center is rated 4, which is lower than the average cost of Communications software.
Bottom line: Nuance IVR is more expensive than Concentrix Corporation.
We've compared Concentrix Corporation Vs. Nuance IVR based on some of the most important and required Communications features.
Concentrix Corporation: Data Import/Export, Basic Reports, Online Customer Support.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Concentrix Corporation's typical customers include: Small, medium and large size businesses, The software has mainly been designed for small and medium businesses with no restriction of industrial background.
Concentrix Corporation is an award-winning cloud-based Communications software, it is designed to support small, medium and large size business. Concentrix Corporation received a rating of 3.4 from ITQlick team...
Compare Pricing
Nuance Interactive Voice Response (IVR) is cloud-based and on-premise customer engagement solution that is designed to help the user handle inbound telephone queries via enhanced human-like interactions.
Compare PricingITQlick Score: | 62/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Communications -> Concentrix Corporation review |
Company: | Convergys |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Concentrix Corporation review, Concentrix Corporation pricing, Concentrix Corporation alternatives |
ITQlick Score: | 92/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 6/10 - average cost |
Category: | IVR -> Nuance IVR review |
Company: | Nuance |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop |
Links: | Nuance IVR review, Nuance IVR pricing, Nuance IVR alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.