Compare Conversocial and Salesforce CRM - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - Conversocial or Salesforce CRM?

Conversocial is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Conversocial (81/100). Salesforce CRM offers users more features (21) than Conversocial (4). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Team Collaboration solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Conversocial Vs. Salesforce.com

Conversocial: Headquartered in New York and London, Conversocial is a cloud solution that enables businesses to manage social media as a large-scale customer service channel. Conversocial’s software and expertise has helped more than 150 of the biggest global companies implement their social customer service operations, including American Greetings, Barclaycard,...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Conversocial or Salesforce?

The real total cost of ownership (TCO) of Team Collaboration software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Conversocial and Salesforce.

Conversocial accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Conversocial is rated 4, which is lower than the average cost of Team Collaboration software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Team Collaboration software cost.

Bottom line: Conversocial is more expensive than Salesforce.

Which software includes more/better features?

We've compared Conversocial Vs. Salesforce CRM based on some of the most important and required Team Collaboration features.

Conversocial: Business Content Sharing, Facebook Integration, Global Content Library, Twitter Integration.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

Conversocialis suitable for midsize and large industries related to telecom, online shopping and retail and agencies. Salesforce is optimal for people as well as companies.