Compare Convoso Cloud Contact Center and Nextiva VoIP - Jan 2023

Shlomi LaviShlomi Lavi / Jan 16, 2023

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Convoso Cloud Contact Center or Nextiva VoIP?

Convoso Cloud Contact Center is more expensive to implement (TCO) than Nextiva VoIP, and Nextiva VoIP is rated higher (93/100) than Convoso Cloud Contact Center (84/100). Nextiva VoIP offers users more features (11) than Convoso Cloud Contact Center (5). There is a clear winner in this case and it is Nextiva VoIP!

Looking for the right Contact Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Convoso (formerly SafeSoft Solutions) Vs. Nextiva

Convoso (formerly SafeSoft Solutions): Convoso (formerly SafeSoft Solutions) provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? Convoso Cloud Contact Center or Nextiva Business VoIP?

The real total cost of ownership (TCO) of Contact Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Convoso Cloud Contact Center and Nextiva Business VoIP.

Convoso Cloud Contact Center price starts at $90 per feature/month , On a scale between 1 to 10 Convoso Cloud Contact Center is rated 6, which is similar to the average cost of Contact Management software. Nextiva Business VoIP price starts at $11.95 per user/month , When comparing Nextiva Business VoIP to its competitors, the software is rated 2 - much lower than the average Contact Management software cost.

Bottom line: Convoso Cloud Contact Center is more expensive than Nextiva Business VoIP.

Which software includes more/better features?

We've compared Convoso Cloud Contact Center Vs. Nextiva VoIP based on some of the most important and required Contact Management features.

Convoso Cloud Contact Center: CRM, Sales, Marketing, Sales Automation, Contact Management.

Nextiva Business VoIP: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).

Target customer size

The software can be deployed for the needs of all business size. Nextiva is ideal for small companies and large call centers.



Convoso Cloud Contact Center

ITQlick rating
(4.6/5)

starts at $90 per feature/month

Convoso Cloud Contact Center is a call center management software for businesses of all sizes. Its services include inbound and outbound calling, call blending, workflow management, two-way SMS, and analytics. ...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording.

Nextiva VoIP

ITQlick rating
(4.2/5)

starts at $11.95 per user/month

Nextiva Business VoIP is cloud-based communication, collaboration, call center and telephony services designed for small businesses in multiple industry verticals. The solution helps the user eliminate the need...

Categories: Auto Attendant, Automatic Call Distribution (ACD), Call Recording, Communications Workforce Scheduling, Computer Telephony Integration (CTI).

Compare specifications

Compare features

Convoso Cloud Contact Center: 5 Features

CRM
Sales
Marketing
Sales Automation
Contact Management

Nextiva Business VoIP: 11 Features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Speed-Dial
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Convoso ...
ITQlick rating
4.6/5
Score
84/100
Pricing
6/10
License pricing
$90 per feature/month
Functionality
17
Compare
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
Chaos In...
ITQlick rating
3.2/5
Score
90/100
Pricing
4.4/10
License pricing
$59.95 per license
Functionality
9
BIGConta...
ITQlick rating
4.3/5
Score
88/100
Pricing
2/10
License pricing
$9.99 per user/month
Functionality
16
3CLogic ...
ITQlick rating
4.3/5
Score
84/100
Pricing
6/10
License pricing
Pricing not available
Functionality
23

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.