Compare Convoso Cloud Contact Center and RingCentral Phone - May 2022

Shlomi LaviShlomi Lavi / May 26, 2022

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Bottom Line: Which is Better - Convoso Cloud Contact Center or RingCentral Phone?

Convoso Cloud Contact Center is more expensive to implement (TCO) than RingCentral Phone, RingCentral Phone is rated higher (93/100) than Convoso Cloud Contact Center (84/100). RingCentral Phone offers more features (15) to their users than Convoso Cloud Contact Center (5). There is a clear winner in this case and it is RingCentral Phone!

Looking for the right Contact Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Convoso (formerly SafeSoft Solutions) compares with RingCentral?

Convoso (formerly SafeSoft Solutions): Convoso (formerly SafeSoft Solutions) provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to...

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Who's more expensive? Convoso Cloud Contact Center or RingCentral Phone?

The real total cost of ownership (TCO) of Contact Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Convoso Cloud Contact Center and RingCentral Phone.

Convoso Cloud Contact Center price starts at $90 per feature/month , on a scale between 1 to 10 Convoso Cloud Contact Center is rated 6, which is similar to the average cost of Contact Management software. RingCentral Phone price starts at $19.99 per user/month , when comparing RingCentral Phone to their competitors, the software is rated 4 - lower than the average Contact Management software cost.

Bottom line: Convoso Cloud Contact Center is more expensive than RingCentral Phone.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Convoso Cloud Contact Center Vs. RingCentral Phone based on some of the most important and required Contact Management features. Convoso Cloud Contact Center: CRM, Sales, Marketing, Sales Automation, Contact Management. RingCentral Phone: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).

Target customer size

The software can be deployed for the needs of all business size. RingCentral Professional is specifically designed to help individuals who are always on-the-go.

Convoso Cloud Contact Center

ITQlick rating
(4.6/5)

starts at $90 per feature/month

Convoso Cloud Contact Center is a call center management software for businesses of all sizes. Its services include inbound and outbound calling, call blending, workflow management, two-way SMS, and analytics. ...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording.

RingCentral Phone

ITQlick rating
(4.2/5)

starts at $19.99 per user/month

RingCentral Professional is a cloud-based phone & call management system designed to serve businesses on the go. The platform helps the users to get directory listings, local business phone numbers that are tol...

Categories: Internet Fax, VoIP, Conference Calling, Auto Attendant, Business Phone Systems.

Compare specifications

Compare features

Convoso Cloud Contact Center: 5 Features

CRM
Sales
Marketing
Sales Automation
Contact Management

RingCentral Phone: 15 Features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Speed-Dial
Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Convoso ...
ITQlick rating
4.6/5
Score
84/100
Pricing
6/10
License pricing
$90 per feature/month
Functionality
17
Compare
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
Chaos In...
ITQlick rating
3.2/5
Score
90/100
Pricing
4.4/10
License pricing
$59.95 per license
Functionality
9
BigContacts
ITQlick rating
4.3/5
Score
88/100
Pricing
2/10
License pricing
$5 per user/month
Functionality
16
3CLogic ...
ITQlick rating
4.3/5
Score
84/100
Pricing
6/10
License pricing
Pricing not available
Functionality
23

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.