Compare coztel and WhatsApp - Jul 2022

Shlomi LaviShlomi Lavi / Jul 23, 2022

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Bottom Line: Which is Better - coztel or WhatsApp?

coztel is more expensive to implement (TCO) than WhatsApp, and WhatsApp is rated higher (91/100) than coztel (82/100). WhatsApp offers users more features (3) than coztel (0). There is a clear winner in this case and it is WhatsApp!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

coztel Vs. WhatsApp

coztel: World's leading Cloud Based Contact Center Software Company

WhatsApp: WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley. What does the name mean you ask? Well, WhatsApp is a pun on What's Up in case you didn't get it yet:)Because we want to build a better SMS alternative. Because we believe we can. Because someday very soon everybody will have a Smartphone.WhatsApp was founded ...

Who is more expensive? coztel or WhatsApp?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for coztel and WhatsApp.

coztel price starts at $50 per month , On a scale between 1 to 10 coztel is rated 6, which is similar to the average cost of Call Center software. WhatsApp accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 coztel is rated 6, which is similar to the average cost of Call Center software.

Bottom line: coztel is more expensive than WhatsApp.

Which software includes more/better features?

We've compared coztel Vs. WhatsApp based on some of the most important and required Call Center features.

coztel: We are still working to collect the list of features for coztel.

WhatsApp: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

coztel's typical customers include: Start up, Small business, Medium business, Large business, Customers of the software include individual mobile users as well as businesses.



coztel

ITQlick rating
(3.4/5)

starts at $50 per month

Coztel is a cloud-based call center software that provides call center solutions to businesses, including inbound, outbound, and blended call centers. The software allows businesses to connect to their customer...

Categories: Communications, Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD).

WhatsApp

ITQlick rating
(3.9/5)

WhatsApp is a simple and real time messaging app for personal and commercial use. It also allows the sharing of images and videos and offers support for all major operating system. It was designed and la...

Categories: Mobile.

Compare specifications

Compare features

coztel: 0 Features

We are working to collect the list of features

WhatsApp: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
coztel
ITQlick rating
3.4/5
Score
82/100
Pricing
6.4/10
License pricing
$50 per month
Functionality
19
Review
Compare
WhatsApp
ITQlick rating
3.9/5
Score
91/100
Pricing
3/10
License pricing
Pricing not available
Functionality
4
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.