Shlomi Lavi /
Jul 23, 2022
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Bottom Line: Which is Better - coztel or WhatsApp?
coztel is more expensive to implement (TCO) than WhatsApp, and WhatsApp is rated higher (91/100) than coztel (82/100). WhatsApp offers users more features (3) than coztel (0). There is a clear winner in this case and it is WhatsApp!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
coztel Vs. WhatsApp
coztel: World's leading Cloud Based Contact Center Software Company
WhatsApp: WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley. What does the name mean you ask? Well, WhatsApp is a pun on What's Up in case you didn't get it yet:)Because we want to build a better SMS alternative. Because we believe we can. Because someday very soon everybody will have a Smartphone.WhatsApp was founded ...
Who is more expensive? coztel or WhatsApp?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for coztel and WhatsApp.
coztel price starts at $50 per month , On a scale between 1 to 10 coztel is rated 6, which is similar to the average cost of Call Center software. WhatsApp accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 coztel is rated 6, which is similar to the average cost of Call Center software.
Bottom line: coztel is more expensive than WhatsApp.
Which software includes more/better features?
We've compared coztel Vs. WhatsApp based on some of the most important and required Call Center features.
coztel: We are still working to collect the list of features for coztel.
WhatsApp: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
coztel's typical customers include: Start up, Small business, Medium business, Large business, Customers of the software include individual mobile users as well as businesses.