Compare CPhone and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - CPhone or 8x8 Contact Center?

CPhone is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than CPhone (53/100). 8x8 Contact Center offers users more features (14) than CPhone (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sigmanet Vs. 8x8, INC

Sigmanet: SIGMAnet is one of the largest Information Technology (IT) consulting, solutions and Managed Services providers in California. Our professionals use their expertise, experience and proven project execution to architect the best IT solutions and deliver business outcomes to over 1,000 small, medium and large commercial, government and education cust...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? CPhone or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CPhone and 8x8 Contact Center.

CPhone accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CPhone is rated 6, which is similar to the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CPhone is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared CPhone Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

CPhone: We are still working to collect the list of features for CPhone.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

CPhone's typical customers include: Medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.