Shlomi Lavi /
Jun 03, 2022
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Bottom Line: Which is Better - Crazy Call or RealPresence?
RealPresence is more expensive to implement (TCO) than Crazy Call, and RealPresence is rated higher (88/100) than Crazy Call (74/100). Crazy Call offers users more features (5) than RealPresence (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Crazy Call Vs. Polycom
Crazy Call: Crazy Call has its roots in R&D department of CCIG call center, as a concept for a new call center platform. Continuous access to agents, campaigns and real events made it possible to immediately implement and test new ideas and assumptions. Within just a year Crazy Call has evolved from a small development project into a real product offered globa...
Polycom: Polycom is celebrating 25 years of industry leadership with trail-blazing technology that unleashes the power of collaboration by putting people at the center. Our innovative solutions — and more than 950 patents — provide superior user experiences that are flexible and easily integrated for our customers’ needs. More than 415,000 companies and ins...
Who is more expensive? Crazy Call or RealPresence?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Crazy Call and RealPresence.
Crazy Call price starts at $20 per user/month , On a scale between 1 to 10 Crazy Call is rated 2, which is much lower than the average cost of Call Center software. RealPresence price starts at $89 per license , When comparing RealPresence to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: RealPresence is more expensive than Crazy Call.
Which software includes more/better features?
We've compared Crazy Call Vs. RealPresence based on some of the most important and required Call Center features.
Crazy Call: Campaign Management, Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
RealPresence: We are still working to collect the list of features for RealPresence.
Target customer size
Crazy Call's typical customers include: Small, medium and large size businesses, and RealPresence's target customer size include: Small, medium and large size businesses.