Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - CXM Recording or Insightly?
CXM Recording is more expensive to implement (TCO) than Insightly, and Insightly is rated higher (87/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Insightly (8).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM Vs. Insightly
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Insightly: We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, MailChimp, LinkedIn and Twitter, and with great mobile apps for tablets and smart phones, Insightly is the leading customer management system for small business.
Who is more expensive? CXM Recording or Insightly?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Insightly.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Insightly price starts at $29 per user/month , When comparing Insightly to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CXM Recording cost is around the same cost of Insightly.
Which software includes more/better features?
We've compared CXM Recording Vs. Insightly based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
Insightly: Collaboration, Marketing Automation, Sales Automation, Calendar Management, Custom User Interface.
Target customer size
Creedenz CXM is best suited for small business and medium business in the healthcare sector. Insightly was designed specifically with small businesses in mind: businesses with few sales, and small number of customers and employees.