Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - CXM Recording or Salesboom Cloud CRM?
Salesboom Cloud CRM is more expensive to implement (TCO) than CXM Recording, and Salesboom Cloud CRM is rated higher (81/100) than CXM Recording (80/100). Salesboom Cloud CRM offers users more features (18) than CXM Recording (11).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM Vs. Salesboom
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Salesboom: For over a decade, thousands of companies around the world have been depending on Salesboom to effectively manage their business and streamline operations across all departments in real time, everyday. Salesboom Cloud CRM software solutions are the most user friendly, feature rich and honestly priced, today.
Salesboom.com is the Enterprise Cloud C...
Who is more expensive? CXM Recording or Salesboom Cloud CRM?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Salesboom Cloud CRM.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Salesboom Cloud CRM price starts at $14 per user/month , When comparing Salesboom Cloud CRM to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CXM Recording cost is around the same cost of Salesboom Cloud CRM.
Which software includes more/better features?
We've compared CXM Recording Vs. Salesboom Cloud CRM based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
Salesboom Cloud CRM: Billing/Invoicing, Campaign Management, Case Management, Contact Management, Contract Management.
Target customer size
Creedenz CXM is best suited for small business and medium business in the healthcare sector. Salesboom Cloud CRM is a perfect fit for small and mid-sized companies but can be also used by large enterprises.