Compare CSDP Service Relationship and Cisco WebEx Support Center - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - CSDP Service Relationship or Cisco WebEx Support Center?

Cisco WebEx Support Center is more expensive to implement (TCO) than CSDP Service Relationship, and Cisco WebEx Support Center is rated higher (85/100) than CSDP Service Relationship (82/100). CSDP Service Relationship offers users more features (17) than Cisco WebEx Support Center (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CSDP Vs. WebEx

CSDP : CSDP’s history is a story of innovation, pioneering new technologies for business process management and, above all, a commitment to service management solutions. With roots back to 1970, Customer Service Delivery Platform Corporation (CSDP) began as a service company, providing customized programming and software maintenance. We bring to the ta...

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Who is more expensive? CSDP Service Relationship or Cisco WebEx Support Center?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CSDP Service Relationship and Cisco WebEx Support Center.

CSDP Service Relationship accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CSDP Service Relationship is rated 4, which is lower than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , When comparing Cisco WebEx Support Center to its competitors, the software is rated 6 - similar to the average Customer Service software cost.

Bottom line: Cisco WebEx Support Center is more expensive than CSDP Service Relationship.

Which software includes more/better features?

We've compared CSDP Service Relationship Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features.

CSDP Service Relationship: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Call Center Management, Contract Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Knowledge Base.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

CSDP is designed to support any company that provides post sales support and services to customers. and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.