Compare CSDP Service Relationship and ServiceNow - Oct 2022

Shlomi LaviShlomi Lavi / Oct 24, 2022

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Bottom Line: Which is Better - CSDP Service Relationship or ServiceNow?

ServiceNow is more expensive to implement (TCO) than CSDP Service Relationship, and CSDP Service Relationship is rated higher (82/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than CSDP Service Relationship (17).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CSDP Vs. Servicenow

CSDP : CSDP’s history is a story of innovation, pioneering new technologies for business process management and, above all, a commitment to service management solutions. With roots back to 1970, Customer Service Delivery Platform Corporation (CSDP) began as a service company, providing customized programming and software maintenance. We bring to the ta...

Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...

Who is more expensive? CSDP Service Relationship or ServiceNow?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CSDP Service Relationship and ServiceNow.

CSDP Service Relationship accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CSDP Service Relationship is rated 4, which is lower than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: CSDP Service Relationship cost is around the same cost of ServiceNow.

Which software includes more/better features?

We've compared CSDP Service Relationship Vs. ServiceNow based on some of the most important and required Customer Service features.

CSDP Service Relationship: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Call Center Management, Contract Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Knowledge Base.

ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

CSDP is designed to support any company that provides post sales support and services to customers. Customers of the software include businesses of all sizes and a variety of types.



CSDP Service Relationship

ITQlick rating
(3/5)

CSDP Service Relationship is a solution for management of the Service Delivery Lifecycle. The software is designed to support service relationship management by unifying field service, customer service and reve...

Categories: Complaint Management, Customer Loyalty, Customer Service, Online CRM.

ServiceNow

ITQlick rating
(4.3/5)

starts at $100 per user/month + standard ITSM package

ServiceNow is a Help Desk and CRM software created for small to large companies. Its key features include Marketing Automation, Knowledge Management, Customer Support, Audit Management, Self-Service Portal, Cus...

Categories: Fixed Asset Management, Audit Management, CRM, Call Center, Customer Service.

Compare specifications

Compare features

CSDP Service Relationship: 17 Features

Billing/Invoicing
Call Center Management
Contract Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Workflow Rules & Management
Customizable Fields
Inventory Management
Maintenance Management
Maintenance Scheduling
Predictive Maintenance
Preventive Maintenance
Reporting & Analytics
Timecard Management

ServiceNow: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CSDP Ser...
ITQlick rating
3/5
Score
82/100
Pricing
4/10
License pricing
Pricing not available
Functionality
23
Compare
ServiceNow
ITQlick rating
4.3/5
Score
78/100
Pricing
4/10
License pricing
$100 per user/month + standard ITSM package
Functionality
31
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Compare
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.