Compare CSDP Service Relationship vs Zoho Support

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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CSDP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
82/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
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Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
Compare
Customer
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
Pipeline
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Cisco
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.6/10
License pricing license pricing (if provided by the software vendor)
$24 per user/month
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review

CSDP Service Relationship Vs. Zoho Support: Which is better?

Shlomi Lavi / Sep 17, 2019

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

CSDP : CSDP’s history is a story of innovation, pioneering new technologies for business process management and, above all, a commitment to service management solutions. With roots back to 1970, Customer Service Delivery Platform Corporation (CSDP) began as a service company, providing customized programming and software maintenance. We bring to the table over 30 years of service industry experience, providing us with the expertise to deliver proven services and solutions that maximize the Service Relationship (SRM) © process. A major milestone for the company came about in 2008, when we were able to acquire the assets of Pacific Science Decision Corporation (PDSC) software, effectively transitioning CSDP from a services-led company to a services-led software company, expanding our client-base, industry knowledge and SRM expertise.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho.com has launched 25+ online applications — from CRM to Mail, Office Suite, Project Management, Invoicing, Web conferencing and more. Zoho has received numerous awards, including an InfoWorld 2009 "Product of the Year" award, a 2008 PC World "25 Most Innovative Products Award" and a 2007 TechCrunch "Best Enterprise Start-up." Zoho.com is a division of Zoho Corporation, a privately-held and profitable company. With offices in CA, Austin, Chennai, Yokohama and Beijing, Zoho Corporation serves the technology needs of more than 6 million customers worldwide.

Pricing/cost comparison

The real cost of Customer Service software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for CSDP Service Relationship TCO and Zoho Support total cost to help with the total cost of ownership calculation.

CSDP Service Relationship price Starting from $49 per month , on a scale between 1 to 10 CSDP Service Relationship is rated 4, which is lower than the average cost of Customer Service software. Zoho Support price Starting from $12 per user/month , when comparing Zoho Support to their competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: CSDP Service Relationship is more expensive than Zoho Support.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared CSDP Service Relationship Vs. Zoho Support based on some of the most important and required Customer Service features.
CSDP Service Relationship: Billing/Invoicing, Call Center Management, Contract Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Knowledge Base, ..
Zoho Support list of features include the following: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, .

Target customer size

CSDP is designed to support any company that provides post sales support and services to customers. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.

CSDP Service Relationship

ITQlick rating
(3/5)

Starting from $49 per month

CSDP Service Relationship is a solution for management of the Service Delivery Lifecycle. The software is designed to support service relationship management by unifying field service, customer service and reve...

Categories: Complaint Management, Customer Loyalty, Customer Service, Online CRM, Small Business CRM.

Zoho Support

ITQlick rating
(5/5)

Starting from $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty, Customer Success.

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Compare specifications

Zoho Support Specifications

Name: Zoho Support
Company: Zoho
Address Zoho Corporation, Research Boulevard, Austin, TX
Website:https://www.zoho.com/
Platforms: Desktop, Cloud

Compare features

CSDP Service Relationship: 8 Features

Billing/Invoicing
Call Center Management
Contract Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base

Zoho Support: 8 Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting