Compare CSDP Service Relationship and Zoho Support - Jul 2022

Shlomi LaviShlomi Lavi / Jul 16, 2022

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Bottom Line: Which is Better - CSDP Service Relationship or Zoho Support?

CSDP Service Relationship is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than CSDP Service Relationship (82/100). Zoho Support offers users more features (24) than CSDP Service Relationship (17). There is a clear winner in this case and it is Zoho Support!

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CSDP Vs. Zoho

CSDP : CSDP’s history is a story of innovation, pioneering new technologies for business process management and, above all, a commitment to service management solutions. With roots back to 1970, Customer Service Delivery Platform Corporation (CSDP) began as a service company, providing customized programming and software maintenance. We bring to the ta...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? CSDP Service Relationship or Zoho Support?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CSDP Service Relationship and Zoho Support.

CSDP Service Relationship accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CSDP Service Relationship is rated 4, which is lower than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: CSDP Service Relationship is more expensive than Zoho Support.

Which software includes more/better features?

We've compared CSDP Service Relationship Vs. Zoho Support based on some of the most important and required Customer Service features.

CSDP Service Relationship: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Call Center Management, Contract Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Knowledge Base.

Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.

Target customer size

CSDP is designed to support any company that provides post sales support and services to customers. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.



CSDP Service Relationship

ITQlick rating
(3/5)

CSDP Service Relationship is a solution for management of the Service Delivery Lifecycle. The software is designed to support service relationship management by unifying field service, customer service and reve...

Categories: Complaint Management, Customer Loyalty, Customer Service, Online CRM.

Zoho Support

ITQlick rating
(5/5)

starts at $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty, Customer Success.

Compare specifications

Compare features

CSDP Service Relationship: 17 Features

Billing/Invoicing
Call Center Management
Contract Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Workflow Rules & Management
Customizable Fields
Inventory Management
Maintenance Management
Maintenance Scheduling
Predictive Maintenance
Preventive Maintenance
Reporting & Analytics
Timecard Management

Zoho Support: 24 Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Contact Management
Contract Management
Customer Service
Customer Support Tracking
Dashboards
Knowledge Base
Sales Reports
Social Media
Workflow Rules & Management
Custom Ticket Designs
Custom Ticket Stock
Customizable Programming
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CSDP Ser...
ITQlick rating
3/5
Score
82/100
Pricing
4/10
License pricing
Pricing not available
Functionality
23
Compare
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Compare
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.