Customer Interaction Center is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Customer Interaction Center received a rating of 4 from ITQlick t...
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Customer Interaction Center is more expensive to implement (TCO) than Pipeline Pilot, and Pipeline Pilot is rated higher (87/100) than Customer Interaction Center (62/100). Both tools offer the same amount of features.
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Interactive Intelligence Group: Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations. Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable and debt free with an...
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Interaction Center and Pipeline Pilot.
Customer Interaction Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Interaction Center is rated 6, which is similar to the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Interaction Center is rated 6, which is similar to the average cost of Customer Service software.
Bottom line: Customer Interaction Center is more expensive than Pipeline Pilot.
We've compared Customer Interaction Center Vs. Pipeline Pilot based on some of the most important and required Customer Service features.
Customer Interaction Center: Data Import/Export, Basic Reports, Online Customer Support.
Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Customer Interaction Center's typical customers include: Start up, Small business, Medium business, Large business, and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.
Customer Interaction Center is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Customer Interaction Center received a rating of 4 from ITQlick t...
Compare Pricing
Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...
Compare PricingITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Customer Service -> Customer Interaction Center review |
Company: | Interactive Intelligence Group |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Customer Interaction Center review, Customer Interaction Center pricing, Customer Interaction Center alternatives |
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> Pipeline Pilot review |
Company: | Accelrys |
Typical customers: | Small business, Medium business, Private use |
Platforms: | Desktop |
Links: | Pipeline Pilot review, Pipeline Pilot pricing, Pipeline Pilot alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.