Compare Customer Interaction Center and Pipeline Pilot - Jun 2022

Shlomi LaviShlomi Lavi / Jun 08, 2022

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Bottom Line: Which is Better - Customer Interaction Center or Pipeline Pilot?

Customer Interaction Center is more expensive to implement (TCO) than Pipeline Pilot, and Pipeline Pilot is rated higher (87/100) than Customer Interaction Center (62/100). Both tools offer the same amount of features.

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Interactive Intelligence Group Vs. Accelrys

Interactive Intelligence Group: Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations. Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable and debt free with an...

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

Who is more expensive? Customer Interaction Center or Pipeline Pilot?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Interaction Center and Pipeline Pilot.

Customer Interaction Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Interaction Center is rated 6, which is similar to the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Interaction Center is rated 6, which is similar to the average cost of Customer Service software.

Bottom line: Customer Interaction Center is more expensive than Pipeline Pilot.

Which software includes more/better features?

We've compared Customer Interaction Center Vs. Pipeline Pilot based on some of the most important and required Customer Service features.

Customer Interaction Center: Data Import/Export, Basic Reports, Online Customer Support.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customer Interaction Center's typical customers include: Start up, Small business, Medium business, Large business, and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.



Customer Interaction Center

ITQlick rating
(4/5)

Customer Interaction Center is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Customer Interaction Center received a rating of 4 from ITQlick t...

Categories: Customer Service.

Pipeline Pilot

ITQlick rating
(4.3/5)

Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...

Categories: Chemical.

Compare specifications

Compare features

Customer Interaction Center: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Pipeline Pilot: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Customer...
ITQlick rating
4/5
Score
62/100
Pricing
6/10
License pricing
Pricing not available
Functionality
4
Compare
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.