Compare Customer Service and Summit Service - Jul 2022

Shlomi LaviShlomi Lavi / Jul 18, 2022

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Bottom Line: Which is Better - Customer Service or Summit Service?

Summit Service is more expensive to implement (TCO) than Customer Service, and Summit Service is rated with the same score (62/100) as Customer Service (62/100). Summit Service offers users more features (3) than Customer Service (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Cogsdale Vs. Ritam Technologies

Cogsdale: With more than 300 clients worldwide, Cogsdale focuses on public and private utilities, local government organizations and utility co-operatives. Utility Billing Software. Cogsdale provides fully integrated solutions by leveraging the knowledge of our customers with the strength of the Microsoft Dynamics platform. As a Microsoft Gold Certified P...

Ritam Technologies: Ritam Technologies, LLC (formerly Ritam Technologies, LP) is celebrating over 30 years serving our industries with innovative products and services. In 1981, we began working with users to automate tedious billing and management functions and to provide tools that saved time updating customer records and tracking equipment. We have been building on...

Who is more expensive? Customer Service or Summit Service System?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Service and Summit Service System.

Customer Service price starts at $55 per user/month , On a scale between 1 to 10 Customer Service Management is rated 2, which is much lower than the average cost of Chat software. Summit Service System price starts at $40 per user/month , When comparing Summit Service System to its competitors, the software is rated 6 - similar to the average Chat software cost.

Bottom line: Summit Service System is more expensive than Customer Service.

Which software includes more/better features?

We've compared Customer Service Vs. Summit Service based on some of the most important and required Chat features.

Customer Service: We are still working to collect the list of features for Customer Service.

Summit Service System: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and Summit Service System's target customer size include: Small, medium and large size businesses.

Customer Service

ITQlick rating
(4.3/5)

starts at $55 per user/month

Cogsdale Customer Service Management is a customer relationship management solution for businesses of all sizes. Its capabilities include permit management, license management, payment management, and o...

Categories: Customer Service.

Summit Service

ITQlick rating
(4/5)

starts at $40 per user/month

Summit Service System is a growing cloud-based Human Resources software, it is designed to support small, medium and large size business. Summit Service System received a rating of 4 from ITQlick team. The soft...

Categories: Customer Service, Recurring invoicing, Barcoding.

Compare specifications

Compare features

Customer Service: 0 Features

We are working to collect the list of features

Summit Service System: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Customer...
ITQlick rating
4.3/5
Score
62/100
Pricing
3.6/10
License pricing
$55 per user/month
Functionality
3
Compare
Summit S...
ITQlick rating
4/5
Score
62/100
Pricing
6.6/10
License pricing
$40 per user/month
Functionality
6
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.