Shlomi Lavi / Jul 18, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Zoho Support is more expensive to implement (TCO) than Customer Service, and Zoho Support is rated higher (94/100) than Customer Service (62/100). Zoho Support offers users more features (24) than Customer Service (0). There is a clear winner in this case and it is Zoho Support!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Cogsdale: With more than 300 clients worldwide, Cogsdale focuses on public and private utilities, local government organizations and utility co-operatives. Utility Billing Software. Cogsdale provides fully integrated solutions by leveraging the knowledge of our customers with the strength of the Microsoft Dynamics platform. As a Microsoft Gold Certified P...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Service and Zoho Support.
Customer Service price starts at $55 per user/month , On a scale between 1 to 10 Customer Service Management is rated 2, which is much lower than the average cost of Chat software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Customer Service cost is around the same cost of Zoho Support.
We've compared Customer Service Vs. Zoho Support based on some of the most important and required Chat features.
Customer Service: We are still working to collect the list of features for Customer Service.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Customers of the software include small and medium businesses as well as large enterprises. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.
starts at $55 per user/month
Cogsdale Customer Service Management is a customer relationship management solution for businesses of all sizes. Its capabilities include permit management, license management, payment management, and o...
Compare Pricingstarts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare Pricing| ITQlick Score: | 62/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Chat -> Customer Service review |
| Company: | Cogsdale |
| Pricing: | starts at $55 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Customer Service review, Customer Service pricing, Customer Service alternatives |
| ITQlick Score: | 94/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Zoho Support review |
| Company: | Zoho |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.