Shlomi Lavi /
Oct 27, 2022
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Bottom Line: Which is Better - Customer Thermometer or Cisco Webex Experience Management?
Customer Thermometer is more expensive to implement (TCO) than Cisco Webex Experience Management, and Customer Thermometer is rated higher (97/100) than Cisco Webex Experience Management (76/100). Customer Thermometer offers users more features (7) than Cisco Webex Experience Management (0).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. CloudCherry Analytics
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
CloudCherry Analytics:
Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight, using the customizable, easy-to-use SaaS-based solution.
Who is more expensive? Customer Thermometer or CloudCherry?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and CloudCherry.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. CloudCherry accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: Customer Thermometer cost is around the same cost of CloudCherry.
Which software includes more/better features?
We've compared Customer Thermometer Vs. Cisco Webex Experience Management based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
CloudCherry: We are still working to collect the list of features for CloudCherry.
Target customer size
Customer Thermometer is ideal for different companies, big or small. and CloudCherry's target customer size include: Small, medium and large size businesses.