Customer Thermometer Vs Kayako Fusion

Shlomi LaviShlomi Lavi / Nov 23, 2021

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Bottom Line: Which is Better - Customer Thermometer or Kayako Fusion?

Customer Thermometer is more expensive to implement (TCO) than Kayako Fusion, Customer Thermometer is rated higher (97/100) than Kayako Fusion (80/100). Customer Thermometer offers more features (7) to their users than Kayako Fusion (6).

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Customer Thermometer compares with Kayako ?

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.

Who's more expensive? Customer Thermometer or Kayako Fusion?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Customer Thermometer and Kayako Fusion.

Customer Thermometer price starts at $29 per month , on a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Kayako Fusion price starts at $15 per user/month , when comparing Kayako Fusion to their competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: Customer Thermometer is more expensive than Kayako Fusion.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Customer Thermometer Vs. Kayako Fusion based on some of the most important and required Customer Service features. Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey. Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support.

Target customer size

Customer Thermometer is ideal for different companies, big or small. Customers of the software include small and medium businesses as well as large enterprises.

Customer Thermometer

ITQlick rating
(4.8/5)

starts at $29 per month

Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business app...

Categories: Survey Software, Customer Experience Management.

Kayako Fusion

ITQlick rating
(3.3/5)

starts at $15 per user/month

Kayako Fusion is a help desk management solution for businesses of all sizes. Its capabilities include request tracking, ticketing management, customization, and others. The software was designed and la...

Categories: Complaint Management, Help Desk, Lead Generation, Mac CRM, Online CRM.

Compare specifications

Compare features

Customer Thermometer: 7 Features

Contact Management
Customer Database
Customer Service
Customer Support Tracking
Sales Reports
Email Invitations & Reminders
Site Intercept Survey

Kayako Fusion: 6 Features

Data Import/Export
Data Import/Export
Basic Reports
Basic Reports
Online Customer Support
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Customer
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Compare
Kayako
ITQlick rating
3.3/5
Score
80/100
Pricing
3.2/10
License pricing
$15 per user/month
Functionality
26
Review
Zoho
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Review
Pipeline
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Cisco
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$24 per user/month
Functionality
6
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.